Conditions of sale

zenautomobile

Conditions Of Sale

Conditions of Sale, Trade and Delivery

The sales conditions are agreed between the customer and our company for vehicles marked “Stock”. For vehicles marked “Partner”, this means that they are in the possession of our partners and the sales conditions are not negotiable as they are applied to our company. The vehicles marked “Partner” offered for sale on our website are recovered by German banks, leasing companies, credit unions or other financial entities from their non-paying customers and our partners have granted us the right to become the official seller of their fleet. Vehicles marked “Partner” can be purchased at a fixed price indicated in the advertisement or by participating in an online auction on our website.

To complete the purchase process, the customer ensures the obligation to carefully read and accept the terms and conditions described below. The customer agrees to purchase the vehicle listed on our website, conditioning our company that the vehicle perfectly matches the photos and description of the advertisement.
The vehicles offered on our website have (or previously had) a German registration. All vehicles are in perfect optical and technical condition, with real, guaranteed and certified mileage, up-to-date maintenance booklet and without any accidents. We select for sale only vehicles that are in excellent condition and have low mileage.
Every vehicle sold by our company comes with a one-year or 25,000 km warranty, contracted directly with the manufacturer and activated on the day of purchase, except in cases where the vehicle is still under warranty offered by the manufacturer. The warranty is valid at any official service point of the manufacturer throughout Europe and covers the engine, transmission, electrical and mechanical components of the vehicle.
We take care of all the administrative documents necessary for registering the vehicle in the buyer's name, regardless of the EU country where the vehicle will be registered, at no additional cost.

The sales procedure for each vehicle is standardized and will take place as follows:

The potential customer will choose a vehicle listed on our website.
Vehicles marked "Partner" are in the possession of our partners and can only be purchased online at the price indicated in the advertisement or participate in an online auction on our website and these vehicles will be available for collection or delivery in approximately 5-7 working days from the time payment is confirmed.
Vehicles available in our showroom are marked “Stock” on the website and can be picked up or delivered the same day payment is confirmed.
There are three buttons available on each vehicle displayed: “Buy Now”, “Bid Now” and “Request More Information”, and the last two buttons will open a contact form that must be filled out by the potential customer.
If the customer is ready to start the purchase process, he must use the "Buy Now" function, agreeing to purchase the vehicle at the price indicated in the advertisement by downloading, filling out and returning the "Order Form", accompanied by a copy of the identity card / passport or for companies a copy of the registration certificate and within 24-48 business hours, our sales department will send by email to the customer the sales contract and invoice, signed and stamped by our company. Thanks to this function, the customer does not risk making an offer and not winning the auction. The sales contract will contain a clear identification of the vehicle, our company and customer data, delivery address, conditions of sale and the invoice will contain our company's bank details and the total price to be paid. After receiving the sales contract and invoice, the customer must sign the contract and send the payment of the total amount to our company's bank account indicated on the invoice. Payment must be made and confirmed within 48 business hours from receipt of the invoice by the customer. The price indicated in the advertisement includes VAT (19% is the VAT rate in Germany) and we do not charge any other fees or hidden costs.
The "Bid Now" feature allows you to place a maximum bid on a vehicle. Our system will then automatically send your bid to our partner who owns the vehicle you bid on. In the event of a multiple bid, the customer who made the highest bid will win the auction. Our team will inform the customer within 24-48 business hours from the time they placed their bid if the auction was won.
If the customer has any further questions regarding the vehicle or the transaction, they should use the “Request more information” function.
The customer must read and accept the conditions of sale on the "Conditions of Sale" page (current page) before placing an order. Our sales procedure complies with European standards for online vehicle sales.

To confirm payment, the customer must return the signed sales contract and proof of transfer with the transfer information clearly visible.

The delivery procedure and the documents required for the transfer of ownership are prepared only after confirmation of the customer's payment by our bank.
Vehicles marked “Stock” can be picked up from our showroom or delivered the same day from the moment customer payment is confirmed.
Vehicles marked as “Partner” can be picked up from our offices within 3-5 business days from the customer’s confirmation of payment. If the customer has chosen to have the vehicle delivered, the delivery time will take an additional 2-6 business days, depending on the delivery location.
In addition to the purchase price, the customer must pay a fixed fee of €250 for the preparation of documents confirming the transfer of ownership and shipping costs which depend on the distance of transport to the place of delivery.

Shipping costs are calculated as follows:

Our company can arrange shipments anywhere in the EU and even outside it. For longer distances, when sea/ocean transport is required and customs clearance is required, we will use the services of our partners. The transport of vehicles will be carried out either with our own trucks or by one of our partners and will be accompanied by a company representative. Our representative will personally hand over the vehicle, both keys and the complete set of final vehicle registration documents, temporary registration plates valid for 30 days and vehicle insurance for the same period. Our representative will be authorized for the vehicle registration procedure on behalf of the buyer.
For vehicles marked as “Partner”, storage is free for 5 working days from the moment the vehicle arrives at our showroom. After that, storage is charged at a rate of €50 per day. For more details on this, please see the “Delivery and Export” page.

Distance	Pricce
distances less than 150 km	the minimum amount is 90 euros
151 km – 1500 km	0.50 €/km
1501 km – 3000 km	0.40 €/km
more than 3001 km	please ask for a shipping quote

After delivery, the customer has 48 hours (2 business days) to test drive, inspect the vehicle and verify its condition. We strongly recommend all our customers to have a thorough vehicle check at the manufacturer's authorized service.
During the 48 hour inspection period, the customer has the right to refuse the vehicle.
The refusal of the vehicle will be accepted if it is done for objective reasons, such as the vehicle received does not correspond to the one described on our website, has fewer options than mentioned in the description, the vehicle presents unmentioned damages, scratches or technical failures.
The customer may refuse the vehicle by signing a refusal contract called a “Vehicle Return Form”.
If the customer signs that he accepts the vehicle, he will receive from our representative a voucher worth €1500 that can be used for a future purchase. The validity of the voucher is 1 year from the date of issue. For more information about the voucher and the discount, please visit our "Voucher" page.

The customer must inform our representative of the refusal of the vehicle within a maximum of 48 working hours from the time of receipt.

To refuse the vehicle, the customer must complete in the "Vehicle Return Form", in the entry mentions, the exact reasons that led to the refusal of the vehicle. After the "Vehicle Return Form" has been completed and signed by the customer, our representative will send it to our sales manager to approve the refund to the customer. Our company undertakes to refund the full amount within 48 business hours of receiving the "Vehicle Return Form".
The vehicle will be collected from the customer within 24 business hours after the full amount has been refunded.
This case of refusal of the vehicle is presented in the sales contract as an assurance that the customer will receive exactly the vehicle he has chosen and paid for.
In the history of our company, we have never had a case of vehicle refusal. All vehicles are carefully checked by our company's technical experts and the information displayed on the website is 100% consistent and accurate.
Any failure by our company to deliver the purchased vehicle within the agreed time will result in an automatic refund of the full amount to the customer. The refund will be made within 48 business hours of the delivery time being exceeded.
The customer has a legal obligation to confirm payment of the full amount on the invoice within 48 business hours.
All transactions of our company are carried out in a professional manner and in accordance with European regulations regarding the sale of vehicles online.
Through the quality of services and extensive experience in the European used vehicle market, we guarantee all our customers that they will be 100% satisfied with the purchase.
These are the conditions of sale of the purchase process. By submitting the "Purchase Order", the customer declares that he has read and accepted the above conditions of sale and has the clear and legal intention to make the purchase.

Conditions of sale

zenautomobile

Conditions Of Sale

+(123) 456-7890